Frequently Asked Questions About Our Historic Miami Hotel

See What Other Guests Are Asking

Browse our Frequently Asked Questions to learn more about planning your stay at Essex House by Clevelander, a stylish Art Deco hotel in Miami, Florida. If you have a question that isn’t listed below, let us know and we will be happy to assist you!

CANCELLATION POLICY

Can I cancel my reservation without penalty?

Please be advised all reservations made for stays until August 31, 2020, have been canceled with no penalty. For bookings made by a travel agent or online booking platform, guests must contact the agent or booking platform directly.

If you have any additional questions or concerns regarding your reservation please call our main number (305) 532 – 4006.

Are there any travel restrictions I should be aware of during this time?

For the most up-to-date information, please consult travel advisories and information made available by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and the U.S. Department of State. We will continue to closely monitor the situation and adapt our policies accordingly. To reach out to any of the above organizations, please use the contact numbers below:

WHO: 202-974-3000

CDC: 800-CDC-INFO (800-232-4636)

U.S. Department of State: 202-647-6575

General Questions

What is check in/check out time?

Check in is at 4:00 p.m. and check out is at 11:00 a.m.

Do you allow smoking in the rooms?

Our hotel and rooms are non-smoking. Smoking is allowed on the hotel veranda.

Do you have a pool?

No, Essex House does not have a pool, but hotel guests have access to the pool at our sister property Clevelander South Beach.

Will your rooms allow rollaway beds? Is there a charge?

We do offer rollaway beds for certain room types based on square footage per City of Miami Beach Fire Code. We do not add an extra charge. Rollaway beds are based on availability. Please call the hotel directly for room options at (305) 532-4006.

Do you have accessible rooms?

Yes, we have accessible rooms. Please call (305) 532-4006 to speak directly with a reservation specialist about your accommodations.

Do you offer Wi-Fi?

Yes, Wi-Fi is available to all guests upon arrival.

Are you pet-friendly?

Only service animals are allowed at the hotel.

Is there any cover charge to enter in Clevelander’s bar area?

There is no charge for Essex House guests to enter Clevelander's POOL+PATIO area. Non-hotel guests will need to pay a cover charge when applicable.

Does the hotel sell any kind of tours over Miami?

Yes, our Hotel Team will be happy to help you join many of Miami's walking tours, boat tours, bus tours or museum tours.

Transportation and Directions

How do I get to the hotel?

Hotel shuttles are not available, we recommend a car share service or taxi.

Do you offer free shuttle service from the airport?

Although complimentary transportation is not available, our Hotel Team can assist with a host of options.

Do you have on-site parking? How much is parking? Is it included in my room rate?

We offer valet parking for $46.01 including tax per night. Parking is not included in the room rate.

Reservation Questions

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this

In this situation, you would have to contact the customer service department from the website you booked your reservation.

I booked on a website other than the hotel website. Is there an additional charge?

Yes. In addition to the room rate, resort fee and taxes, we place an incidental hold of $100 per night on all rooms (regardless of booking method). The incidental hold allows our guests to bill restaurant, bar and room service charges to their room. Any unused balance will be released back to the credit card at check-out and may take 7-10 business days. We do not accept cash for incidental deposits.

What is your cancellation/deposit policy?

Our cancellation and deposit policy vary by reservation type. Booking directly with us will offer you more cancellation options.

Is my ID/passport required at check in?

We do require presentation of a valid government-issued identification at the time of check-in. Clevelander only allows guests who are 21 and over. Our guests' safety is very important to us; identification will also be necessary to re-enter the hotel at night, weekends and during special events.

Can I check in with my debit card?

We absolutely take debit cards at check-in. Please call (305) 532-4006 to talk to a reservation specialist about the different forms of payment we accept. Our Front Desk Agent will also further explain payment options at check-in.

Do you have an early departure fee?

Yes. An early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.

Is there any way a guest can check-in before 4:00 p.m.?

Yes. If the room is clean and available, we will gladly offer complimentary early check-in.

I was asked to leave $100.00 per night when I checked in, what is this for?

The $100.00 per night is an incidental hold which will allow you to place bar, restaurant and room service charges to your room.